Returns, Exchanges and Complaints

Here you will find all important information regarding returns and complaints.

Return period

You have the legal right to return non-personalized items within 14 days without giving any reason.

Extended return for registered customers:
Customers with a registered account are granted a voluntary extended return period of 30 days. In this case, the refund will be issued exclusively as store credit.

Returns after 14 days without account:
After the legal period has expired, returns may only be accepted voluntarily and case by case. Refunds will be issued exclusively as store credit.

Items excluded from return

Custom-made products
Items tailored to personal needs
Products not suitable for return due to their nature

Return shipping costs

Return shipping costs are borne by the customer.

Original shipping costs are refunded only if the complete order is returned.

Return process

Pack items securely
Include all accessories
Add return form
Send parcel to our address

Refund

Within 14 days: original payment method
Up to 30 days (account customers): store credit
After 14 days (no account): store credit only (case-by-case)

Note: Refunds are made in the purchase currency.

Discounts and shipping

If minimum order value is no longer met after return, discounts or free shipping will be removed.

Exchange

Direct exchange is not possible. Please place a new order.

Fitting notes

Belts

Do not overtighten. Damaged belts cannot be returned.

Leather holsters

Leather may be tight initially. This is normal and not a defect.

Break-in & care guide

Defective item

Please provide:

Description of the issue
When it occurred
Photos if possible

Returns from abroad