Use our Holster Finder or select the manufacturer and exact firearm model in the shop. The exact model designation, barrel length, generation, and any attachments such as a red-dot sight or weapon light are decisive. Important: “Fits Glock 17” does not automatically mean that it fits every generation or versions fitted with an optic and light.

Only if the holster is expressly designed for the optic or light being used. Please check the product description and variation details. If you are unsure, send us the firearm model, optic model, and light model.

Yes. If your firearm is in its original configuration, we check compatibility using the manufacturer’s specifications and our product data. If the firearm has been modified or fitted with accessories, its dimensions may have changed and the selected holster may no longer fit. In this case, please email us a photo of the firearm together with an exact description of all modifications. We will review the configuration and work with you to find a suitable solution.

A new leather holster may initially feel very tight and stiff. If the holster has tension or retention screws, loosen them first. Then check the fit carefully using a completely unloaded firearm. To stretch the leather gently, wrap the unloaded firearm in a thin plastic bag or nylon stocking, insert it fully into the holster and leave it there overnight. If the holster is still too tight, repeat the process until the firearm can be drawn safely and smoothly. Full instructions are available in our guide “Leather Holster Break-In & Care”.

A right-handed holster is designed for drawing with the right hand. A left-handed holster is mirrored and designed for drawing with the left hand. Always select the version that matches your drawing hand: right-handed for the right hand and left-handed for the left hand.

The correct belt width depends on the specific attachment. For MOLLE adapters, the belt or platform must have sufficiently wide and stable MOLLE webbing. Information about belt width and attachment type is provided on the relevant product page.

The retention level describes the number or design of the security mechanisms intended to prevent accidental or unauthorised drawing. The exact classification may vary by manufacturer. For professional duty use, the requirements specified by the relevant employer or authority apply.

Delivery time depends on the item and is shown on the relevant product page. For variation products, the exact delivery time is displayed only after you have selected the required configuration. You will then see the delivery time for that specific product variation. Items in stock are dispatched promptly. Items not in stock are ordered from the manufacturer; imported products, especially from the USA, may have significantly longer delivery times.

For items ordered from manufacturers, availability may change because of production, export procedures, customs clearance, or transport. As soon as we receive a reliable new date, we update the order status or inform you by email.

Yes. If your order contains items with different delivery times, you can select a paid partial delivery in the shopping cart. Available items will then be dispatched first and the remaining items will follow later. The additional shipping costs are displayed in the shopping cart.

A change or cancellation is possible as long as the order has not yet been dispatched and no item specially ordered or manufactured for you is already being processed on a binding basis. Please contact us as quickly as possible and include your order number.

If the manufacturer confirms that an ordered item is permanently unavailable, we will inform you and refund the amount already paid for that item. We will also be pleased to check for a suitable successor model or alternative.

After dispatch, you will automatically receive a shipping confirmation containing a tracking link. Registered customers can also check the order status at any time in their customer account.

Depending on the destination country, parcel size, and selected shipping method, we ship with DHL, DHL Express, UPS, or UPS Express. The shipping methods displayed at checkout for your delivery address are decisive.

Yes. We supply customers in many European countries and, depending on the product, also outside Europe. Deliveries outside the EU may be subject to import charges, customs duties, and national restrictions. The recipient is responsible for checking and paying these charges.

No. Our location in Roßtal is an office and dispatch facility; collection on site is currently not available.

Consumers may generally return unused, non-personalised standard items within the statutory withdrawal period. Please test the fit carefully and avoid scratches, pressure marks, or other signs of use. Custom-made and individually adapted products may be excluded from the right of withdrawal. Our General Terms and Conditions and cancellation policy apply.

All information about the procedure and the required returns form can be found on our “Returns” page. Please package the item securely for transport, enclose the completed returns form and all accessories, and send the parcel to us with sufficient postage. We cannot accept unpaid parcels.

Please send us your order number, item number, a brief description of the problem, and clear photos or a video. We will then check whether a technical solution, spare part, repair, or replacement is possible.

The statutory warranty rights apply. Registered customers may additionally benefit from a warranty of up to five years on items marked accordingly. In particular, normal wear, damage caused by improper use, and unauthorised modifications are excluded.

The available payment methods are shown at checkout and may vary depending on the delivery country and order value. They include bank transfer, PayPal, Klarna, credit card, Apple Pay, and Google Pay where available for the order.

Registered customers receive a permanent 5% customer discount on eligible items, can manage orders more easily, and may benefit from a warranty of up to five years on items marked accordingly. An additional discount may be granted for payment in advance.

The invoice is normally provided electronically or sent by email. If it is missing, please contact us with your order number and the email address used for the order.

Yes. First register as a customer in our online shop. Then send us your complete company details or, for public authorities, an official service ID or another suitable form of verification. After successful verification, we will activate the relevant special terms for your customer account.

Yes. We check project quantities, special configurations, left-/right-handed splits, accessories, delivery dates, and packaging units directly with the manufacturer. For a reliable quotation, we require the most precise technical specifications and quantities possible.

In many cases, a sample order is possible. However, special production runs or rare configurations may be subject to minimum quantities, longer delivery times, or different return conditions.

Yes. Holsterwelt is a German company based in 90574 Roßtal and supplies private customers, dealers, security companies, and public authorities.

Purchasing a holster does not authorise you to carry a firearm. Whether and under what conditions a firearm may be worn, carried, or transported in public is governed by the applicable laws and regulations of the relevant country and, where applicable, the relevant region. Before use, please obtain information from the competent authority. Holsterwelt does not provide legal advice.

Only if the shape and dimensions of the specific firearm match the stated fit. A visually similar PTB firearm may have different dimensions from the live-fire model on which it is based. Always check the exact model designation.